Make up policy
In case when your child has to miss the lesson for any reason, please kindly give us at least 2 days advance notice by whatsapp (+971554827542) or email (firstname.lastname@example.org) that a lesson will be missed to insure that a make up lesson is given at no additional charge. We will do our best to allocate the make up lesson when a shorter notice is given due to the student’s illness or family emergency.
* If you cannot do the makeup the week that you missed the lesson, you could double up on a future week.
Important: If a student did not come for the make up for any reason this lesson is considered to be done.
Please remember that there are no refunds for missed lessons and no cancellations. We might consider a refund in exceptional cases (like family emergencies or hospitalization), and it will exclude 5% VAT.
If we cancel a lesson for any reason, we will make-up that lesson on a time and day that works for you.